My Baxi FAQ's
Do you have a question?
We have collated some important frequently asked questions to help and assist you with account registration.
Who is responsible for a product registration?
It's the homeowners responsibility to ensure the product is registered, this needs to be completed within 30 days of installation to qualify for the additional years warranty. You can ask your installer or the company that installed your product for details. For more information visit: www.baxi.co.uk/important-information/terms-and-conditions.
How do I register my warrany?
You can register your appliance online with us directly by visting: https://warranty.baxi.co.uk
What is covered under my manufacturers warranty?
Each warranty differs and is dependant on your product model. You can view details for your product online visit: https://www.baxi.co.uk/important-information/terms-and-conditions
I have not received my warranty certificate?
Set-up and register an account on My Baxi. Once you are set-up you can access and download your warranty certificate within the portal.
How do I find out when my product was installed?
Your product should have been registered for its warranty when it was installed. Create an account and Search for your document by visting: https://warranty.baxi.co.uk/warranty/documents/search
Can I extend my manufacturers warranty?
No, currently there is no option to extend your manufacturers warranty. To continue to maintain your product there are Maintenance and Support plans available, alongside Repair and Care plans. Visit: https://www.baxi.co.uk/support/maintenance-and-support-plans
I have a filter on my boiler, do I need to register this?
Yes. If your product was supplied with an Adey filter, you will be prompted to add this when registering your boiler. For more information, please visit: https://www.baxi.co.uk/help-and-advice/faqsFor our Ts&Cs visit - https://www.baxi.co.uk/important-information/terms-and-conditions
What options are available to me if my product is out of warranty?
In the event that your appliance is out of warranty and requires a service or repair, there is a selection of maintenance and support plans available more information visit: https://www.baxi.co.uk/support/maintenance-and-support-plans
I have not received my Gas Safe Certificate?
If you have created your account and can see your product under My DocumentsIf the Gas Safe certificate is not showing, contact the installer or company that installed your appliance. They will be able to help and request your certificate directly from the Gas Safe Register. For more information about Gas Safe visit: https://www.gassaferegister.co.uk/gas-safety/gas-safety-certificates-records/
Does my boiler warranty cover my system?
No, the manufacturer’s warranty only covers manufacture issues with the product. If there are any problems with your system, such as radiators or pipework, you should contact the installer or company who installed the system. There is a selection of maintenance and support plans available. For more information visit: https://www.baxi.co.uk/support/maintenance-and-support-plans
Can I get reimbursement if I have a service or repair via a 3rd party (non Baxi engineer)?
No, we will not cover any costs from work completed by a servicing or repair 3rd party.
What happens if I fail to register my product for warranty on time?
To qualify for the full warranty, the product must be registered within 30 days of installation. Should this condition not be met, the period of warranty will revert to the standard warranty relevant for your product. For warranty details please visit: https://www.baxi.co.uk/important-information/terms-and-conditions
Can I see the product history if I’ve just moved into a new house?
Yes, once you set-up and register for an account, you will be able to view the warranty certificate for your product if it was previosuly registered.
Where can I review my product history?
You can review your product warranty registration details, subject to the product being previosuly registered.
Can I see my product's service history?
You can't see the service history, but this will be recorded either on the Benchmark Log book in the back of your installation manual, or could be digitally available directly with Benchmark. To learn more visit: https://www.benchmark.org.uk/benchmark-app
I have forgot my password
You can reset your password by clicking here
My account details are wrong
You can managed your details from Manage My AccountHere you can update your contact details and preferences.
Why can't I find my product registration?
If you have been unable to find your registration using the Document Search, you may need to Register the warrantyThis will need to be done within 30 days of installation.
How do I create an account?
Create an account by visiting the Create an Accountpage and follow the online steps.
I can't find my address
We use an address look up. Please check your address is showing with Royal Mail by clicking hereIf your address is showing, please email marketing@baxi.co.uk with your address so we can investigate.
My serial number is not being accepted
Please check your serial number carefully on your appliance. You only need to enter the serial number and exclude the security code as shown on the 'Register a warranty' page when logged into your account.
Do I have to have my annual service through Baxi to be compliant to the warranty terms and conditions.
No, you do not. The annual service needs to be completed by a gas safe registered person or one of our Baxi engineers. If you choose to have your product serviced by a third party provider, we will need proof of service history when you require a repair. This will be needed before booking one of the Baxi engineers. If we have completed your annual services, we will already have record of these when you require a repair.
I am the homeowner but I did not receive any of the documentation, how can I obtain the paperwork from the visit.
Set-up and register an account on My Baxi. Once you are set-up you can access and download your warranty certificate.
If you would like an engineer's visit report following the Baxi vist, please email bcs.admin@baxi.co.uk.
If you would like an engineer's visit report following the Baxi vist, please email bcs.admin@baxi.co.uk.
Remedial work has been requested after the engineer visit, who do I contact.
For the remedial work to take place, please contact your original installer. If the work has now been completed, please email bcs.admin@baxi.co.uk.