Terms and Conditions

TERMS & CONDITIONS – MY BAXI ("The Tool") 

This document sets out the terms and conditions of the Tool having effect from September 2024. 

 

1. INTRODUCTION 

Baxi Heating UK Limited (Baxi) is a company registered in England and Wales with registered number 03879156 whose registered office is at Brooks House, Coventry Road, Warwick, CV34 4LL. 

The Tool is operated by Baxi for the registration of Baxi products. 

 

2. Registration 

2.1 To access the Tool, you must self-register on the website warranty.baxi.co.uk (“Website”) to obtain log-in details. 

2.2 You are responsible for maintaining the confidentiality of your log-in details and will be fully responsible for all activities that occur under your log-in details. 

2.3 You will apply for the manufacturer's warranty for the Baxi appliance(s) by completing the warranty registration form on the Tool. 

2.4 To complete the form you will need the serial number of the appliance(s). 

 

3. Conditions of Use 

3.1 You must not: 

  • use the Website or the Tool in any way that is illegal or defamatory; 

  • do anything that harms the Website, the Tool or the servers that host the Website or the Tool or any data held on them; 

  • use the Website or the Tool to misuse or cause harm to any computer system; 

  • use the Website, Tool or any content uploaded by you ("Content")  in any way that infringes the intellectual property rights of Baxi, its licensors or any third party. 

3.2 You must comply with all relevant laws and regulations relating to your use of the Website and Tool. 

3.3 Although the Tool is designed to store data entered by users, it is your responsibility to make and store copies of any Content or reports you wish to retain for future reference. 

3.4 You are responsible for having all necessary permissions in respect of any information or materials you submit on the Website or Tool. 

 

4. Ownership 

4.1 The Website and Tool, their features and functionality, and all material and information contained on the Website and Tool prior to input by you of your information (the "Content") are protected by copyright, database rights, trade marks, domain names and other intellectual property rights ("Intellectual Property Rights") and either belong to Baxi or are licensed to Baxi. You may only use them as expressly permitted by these Terms. 

4.2 You may print or download Content provided that: 

  • no Content is modified in any way; 

  • no graphics are used separately from accompanying text; 

  • any person to whom you provide the Content is made aware of these restrictions. 

4.3 We recommend that you choose a strong password for your Account, consisting of a combination of upper and lowercase letters and numbers. It is your responsibility to keep your password safe. You must not share your Account with anyone else. If you believe your Account is being used without your permission, please contact Baxi immediately. We will not be liable for any unauthorised use of your Account. 

 

5. Privacy and Cookies 

You can find out more about how Baxi deals with your personal data and which cookies are used on the Website in our Privacy Policy. 

 

6. Warranties and disclaimers 

6.1 Baxi provides the Website, the Tool and reports that the Tool generates without charge on an "as is" basis. You acknowledge that the Tool is a tool that has not been designed or tailored for your specific use. Baxi does not warrant, represent or claim that your use of the Tool or its outputs are a substitute for your own knowledge, skill and experience. As such, it is your responsibility to be satisfied that the Website and the Tool are suitable for your use. 

6.2 While Baxi tries to ensure that the Website and the Tool are functioning correctly, this may not always be achievable. Baxi will work with its third party service provider(s) to seek to resolve problems and to minimise any periods that the Website and the Tool are unavailable, for example due to pre-planned or emergency maintenance or a suspected breach of security. However, Baxi does not guarantee that the Website, the Tool and Content will be error free or that any errors in the Website and the Tool or Content will be corrected. 

6.3 Due to the nature of the internet, Baxi cannot guarantee that access to the Website and the Tool will always be available or uninterrupted. 

6.4 Baxi will use reasonable endeavours to ensure that Content provided by or on behalf of Baxi is accurate and, so far as reasonably practicable, up-to-date. However, Baxi does not warrant or represent that such Content is accurate, up-to-date or complete. 

6.5 Baxi reserves the right at any time, without notice, to modify, remove or suspend the Website, the Tool or any Content, including without limitation to comply with changes in the law or to add new features. In the case of modifications, Baxi will try as far as reasonably possible to ensure that any modifications do not reduce overall quality. 

6.6 Baxi works with its third party service provider(s) to seek to ensure the security of the Website, the Tool and Content. However, Baxi cannot guarantee the security of information you submit during its transmission across the internet where this is outside of Baxi' control. 

6.7 Except as expressly set out in these Terms, Baxi excludes to the fullest extent permissible in law, all conditions and warranties, express or implied, statutory, customary or otherwise. 

 

7. Liability 

7.1 Except as provided in clause 7.2, Baxi will be under no liability to you whatsoever (whether in contract, tort (including negligence), breach of statutory duty, restitution or otherwise) and howsoever arising out of or in connection with the Website, Tool and/or Content, including but not limited to your use of them or their availability or non-availability, for any losses including the following: 

  • pure economic loss, loss of profits, loss of business, loss of revenue, loss of contract, loss or depletion of goodwill and/or business opportunity, loss of anticipated earnings or savings or like loss; 

  • wasted management, operational or other time; 

  • loss or damage arising out of any failure by you to keep full and up to date copies of any information; 

  • any losses whatsoever resulting from circumstances beyond the reasonable control of Baxi; or 

  • any indirect, special or consequential losses 

7.2 Baxi does not exclude or limit its liability (if any) to you for personal injury or death resulting from Baxi' negligence, for fraud, for fraudulent misrepresentation or for any matter for which it would be illegal for Baxi to exclude or limit, or to attempt to exclude or limit, its liability. 

7.3 All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from this agreement. 

7.4 Baxi and its affiliates are not responsible for lost, interrupted or unavailable network service or other connections, miscommunications, computer or technical failure, or incorrect or inaccurate bidding information howsoever caused or other error of any kind whether human, mechanical or electronic. 

 

8. Termination 

8.1 Baxi may immediately and without notice suspend or terminate your access to the Tool at any time. 

8.2 In the event that these Terms are terminated, for whatever reason, the rights granted to you shall immediately cease and you agree to and shall immediately cease using the Tool. 

 

9. Linking 

Baxi may link from the Website and the Tool to other websites which are not within Baxi' control. Baxi is not responsible for these websites in any way and does not make any warranties or representations about them. Baxi excludes all liability for any third party material made available on the Website or the Tool or contained on any third party website that it links to. It is your responsibility to check the terms and conditions and privacy policy on any other website which you visit. 

 

10. General 

10.1 Baxi may revise and amend these Terms at any time in its sole discretion by updating the Terms and making them available for you to view on the Website. You will be bound by any changes to these Terms from the time you next access the Website or the Tool. If you do not agree with any changes to these Terms please do not continue to access the Website or the Tool. 

10.2 These Terms are a contract between you and Baxi. It forms the entire agreement between the parties in relation to its subject matter and supersedes any prior written or oral agreements, representations or understandings between you and Baxi in relation to such subject matter, except that nothing in these Terms will exclude or limit any liability which one party would otherwise have to the other party in respect of any statements made fraudulently. 

10.3 Your rights under these Terms are not transferable to anyone else unless Baxi gives you prior written permission. 

10.4 If any provision of these Terms is found to be invalid for any reason, the invalidity of that provision will not affect the remaining provisions of these Terms, which shall remain in full force and effect. 

10.5 Failure by either Baxi or the user to exercise any right or remedy under these Terms does not constitute a waiver of that right or remedy. 

10.6 Baxi may sub-contract its obligations in relation to the Tool and its operation and may appoint an agent to operate the Tool on its behalf. 

10.7 Where in connection with the Tool, including in registering for the Tool, you provide any information relating to an individual, such as details of sole traders, partners, directors or employees, contact details of individuals, and other personal data, this data will be managed and used in accordance with the Baxi Privacy Statement as set out on the Tool website. 
In particular, such information may be held by Baxi or its agents or sub-contractors for the purposes of operating the Tool. 

10.8 Baxi reserves the right to audit the boiler registration process from time to time, which may include requesting copy invoices relating to specific, recently registered appliances. 

10.9 All notices and communications by you to Baxi concerning the Tool, including complaints and questions, shall be sent by email using the address stated on the Tool website, or using any web form submitted through the Tool website, or using any technical enquiry number provided from time to time on the Tool website. All notices and communications My Baxi sends to you will be sent by email using the address which you have provided My Baxi in your registration with   the Tool. You will be responsible for keeping this email address up to date. 

10.10 In these terms and conditions a reference to a "person" includes a reference to a company or other body corporate, association, partnership or individual; a reference to the singular shall include the plural and vice versa; references to liability include liability in contract, negligence, tort and otherwise howsoever, other than for fraud; and a reference to any gender shall include every gender. 

 

11. COMMUNICATIONS 

11.1 By joining the Tool you agree to allow Baxi and its partners to communicate with you via your chosen method with suitable offers, which may contain opportunities. Baxi will always use this communication method responsibly. If you would prefer not to receive such communication, you can contact Baxi via the My Baxi website. Alternatively, you are given the opportunity in every electronic communication received to opt-out of receiving any further communication. 

 

12. LAW AND JURISDICTION 

12.1 These Terms and Conditions, and the relationship between you and Baxi (whether contractual or otherwise) shall be governed by, and construed in accordance with, English law. 

12.2 If you are a business, any disputes concerning these Terms and Conditions, the relationship between you and Baxi, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England and Wales.