Cookie Notice
Who this Cookie Notice applies to
This website is owned and operated by Baxi Heating UK Limited, with registered office address at Brooks House, Coventry Road, Warwick, United Kingdom, CV34 4LL (referred to as “we/us”). We act as a data controller Baxi Heating UK Limited.
In this Cookie Notice you will find information on cookies (“cookies”) and similar technologies, such as web beacons, what we do with cookies and web beacons, what cookies may be set when you visit our website and how to reject or delete those cookies.
For more information on how we handle your personal data collected via cookies, please read our Privacy Notice.
What are cookies?
Cookies are data files that are sent to your computer and which are stored by your browser while you are viewing the website. These data files include information that allows our website to remember important information that will make your use of the site more efficient and useful to you and to provide you with a good experience when you browse our websites. Cookies can also be used to personalize the content of a website based on your previous behaviour and to gather statistics in order to improve the website. There are different cookies, which can be categorized as follows:
Session cookies and persistent cookies
A session cookie is temporary and expires once you close your browser or end your session. Each time you visit our website you will be assigned a session ID. We use this type of cookie to link your actions on our website and each session cookie will only last for a browser session, at the end of which it will expire. A browser session starts when you open your browser window and finishes when you close your browser window. Each time you visit our website you will have a different session ID.
A persistent cookie allows the preferences or actions of the user of a website to be remembered on your device until you or your browser removes the cookie, depending on the cookie expiry date. Persistent cookies have a longer lifespan than a session cookie and last for the period of time specified in the cookie (this will vary from cookie to cookie). This type of cookie will not be deleted when you close your browser window and will be stored on your computer or mobile device. It will be activated every time you visit the website which created that particular persistent cookie.
We also use third-party cookies – which are cookies from a domain different than the domain of the website you are visiting – for our advertising and marketing efforts.
What are web beacons and how do we use them?
Some of our website and e-mail updates may contain electronic images called web beacons, sometimes known as one-pixel GIFs, clear GIFs or pixel tags. On websites, these allow us to count visitors who have viewed our pages. In promotional e-mail messages/newsletters they allow us to count how many subscribers have read them. Web beacons allow us to develop aggregated statistical information about the activities and features that most interest our consumers for the purpose of providing better and more personalized experiences on our websites. They are not used to access personally identifiable information without your consent.
How do we use cookies?
Visitors to our sites use different web browsers and different devices. To make your visits as easy as possible with the technology you use, we automatically keep track of the type of browser (e.g. Chrome or Edge) and operating system (e.g. Windows, Apple) you use, and the name of your Internet Service Provider (ISP) or Domain Name Service (DNS) provider. We also track the total number of visitors to our site in an aggregated form to allow us to update and improve our site. This data tells us if more visitors prefer certain features or areas to others, which helps us keep our site fresh and interesting to many of our visitors. You can find more details on the use, purpose and expiry period, and the involvement of third parties of cookies in "Which cookies do we use?"
How do we personalize your experience at our sites?
Cookie technology helps us deliver content tailored to your interests, and allows us to make ordering or registering products, contacting us, entering and participating in contests, and offering other functions easier for you. Sites that offer online shopping use cookies to remember and process the items in your shopping cart.
Which cookies do we use?
These are the cookies that we use: Strictly Necessary, Performance, Functional and Targeting.
Strictly Necessary
We use these Strictly Necessary cookies to:
- Remember things like information you've entered on order forms when you navigate to different pages in a single web browser session
- Remember the goods and services you ordered when you get to the checkout page
- Identify you as being logged in one of our websites or web services
- Make sure you connect to the right service on our website when we make any changes to the way the website works.
Performance cookies
We use Performance cookies to:
- Provide statistics on how our website is used
- See how effective our marketing campaigns are (we don't use this information to target adverts to you when you visit other websites)
- Help us improve the website by measuring any errors that occur
- Test different designs of our website
- All information these cookies collect is aggregated and therefore anonymous.
Functional cookies
We use Functional cookies to:
- Remember settings you've applied such as layout, text size, preferences and colours
- Remember if we've already asked you if you want to fill in a survey
- Record the time and date when you accessed the website
- Share information with partners to provide a service on our website. The information shared is only to be used to provide the service, product or function and not for any other purpose.
Targeting cookies
We use Targeting cookies to:
- Link to social networks like Facebook, who may subsequently use information about your visit to target advertising to you on other websites
- Provide advertising agencies with information on your visit so that they can present you with adverts that you may be interested in
What if you don't want cookies?
You can enable, disable and/or delete cookies as you wish. You can delete all cookies that are already on your device and you can also set most browsers to prevent them from being placed, you can find details of how to do this in the “Your browser settings” section below.
For all other than Strictly Necessary cookies, you can manage your consent in our:
Privacy Preference CenterHowever, not consenting to some types of cookies may impact your experience of the site and the services and site experience we are able to offer.
Your browser settings
In addition, if you don't want cookies at all, you can set your computer to warn you each time a cookie is being sent or turn off all cookies through your browser.
Most web browsers let you choose whether to accept cookies. Most also let you delete cookies already set. The choices available, and the mechanism used, will vary from browser to browser. Such browser settings are typically found in the “options”, “tools” or “preferences” menu. You may also consult the browser’s “help” menu. For example:
Cookie settings in Internet Explorer
Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your computer as well as more general information about cookies. For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual.
How to contact us
If you have any queries about this Cookie Notice or would like to learn more on the way we handle your personal data in general, you can contact us using the contact details in our Privacy Notice.